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DBLP
Article . 2021
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The Language of Situational Empathy

Authors: Ke Zhou 0003; Luca Maria Aiello; Sanja Scepanovic; Daniele Quercia; Sara Konrath;

The Language of Situational Empathy

Abstract

Empathy is the tendency to understand and share others' thoughts and feelings. Literature in psychology has shown through surveys potential beneficial implications of empathy. Prior psychology literature showed that a particular type of empathy called "situational empathy" --- an immediate empathic response to a triggering situation (e.g., a distressing situation) --- is reflected in the language people use in response to the situation. However, this has not so far been properly measured at scale. In this work, we collected 4k textual reactions (and corresponding situational empathy labels) to different stories. Driven by theoretical concepts, we developed computational models to predict situational empathy from text and, in so doing, we built and made available a list of empathy-related words. When applied to Reddit posts and movie transcripts, our models produced results that matched prior theoretical findings, offering evidence of external validity and suggesting its applicability to unstructured data. The capability of measuring proxies for empathy at scale might benefit a variety of areas such as social media, digital healthcare, and workplace well-being.

Countries
Denmark, United Kingdom, Italy
Keywords

Text Analysis, computational model, computational model; empathy; lexicon, Computational Modeling, lexicon, 150, Natural Language Processing (NLP), Empathy, empathy, Situational Empathy

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    15
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
15
Top 10%
Average
Top 10%
Green