
doi: 10.1057/bm.2014.4
handle: 10578/33092
Brands play an increasingly important role in consumers’ purchasing decisions. The integration of consumers into brand communities may manifest the ultimate degree of connectedness between a consumer and a brand. This article proposes and tests an empirical framework of brand community members’ integration and theirdistinctive behaviors. The specific aim of this study is to analyze the influence of brand community integration on brand identification and to show how brand identificationinfluences satisfaction, loyalty and word-of-mouth communications. The sample consisted of 450 subjects from three different brand communities (Iphone, Thermomix andNespresso). The results confirm the influence of brand community integration on brand identification and consumer satisfaction. We additionally discovered that brand identification has an effect on consumer loyalty and word-of-mouth communications. The findings contribute to consumer and brand literature and may have implications for brand community management
Satisfaction, Brand community, Brand identification, Loyalty, Word-of-mouth
Satisfaction, Brand community, Brand identification, Loyalty, Word-of-mouth
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| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 10% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 10% |
