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Journal of Applied Psychology
Article . 2015 . Peer-reviewed
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Observing workplace incivility.

Authors: Reich, Tara; Hershcovis, M. Sandy;

Observing workplace incivility.

Abstract

Interpersonal mistreatment at work often occurs in the presence of others; however, these "others" are rarely examined in empirical research despite their importance to the context of the negative interaction. We conducted 2 experiments to examine how witnessing incivility affects observer reactions toward instigators and targets. In Study 1, participants (N = 60) worked virtually with an ostensible instigator and target. In Study 2, participants (N = 48) worked in vivo with confederates (hired actors) on a job task. Across these 2 studies, we found that observers of incivility tend to punish instigators while their reactions to targets were generally unaffected. Further, the effect of witnessing incivility was mediated by observers' negative emotional reaction toward the instigator.

Country
United Kingdom
Keywords

Adult, Employment, Male, 330, Adolescent, Incivility, Young Adult, Social Undermining, Social Justice, Humans, Observers, Social Behavior, Organizational Justice, Incivility; Observers; Third-parties; Organizational Justice; Social Undermining; Workplace aggression; Deontic justice; Affective Events Theory, Third-parties, Deontic justice, Affective Events Theory, Middle Aged, Organizational Culture, Workplace aggression, Social Perception, Female, jel: jel:J01, jel: jel:J50, jel: jel:R14

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    selected citations
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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    157
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 1%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 1%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
157
Top 1%
Top 10%
Top 1%
Green
bronze