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Interacting with Computers
Article . 2012 . Peer-reviewed
Data sources: Crossref
DBLP
Article . 2020
Data sources: DBLP
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Gender affordances of conversational agents

Authors: S. Brahnam; De Angeli, Antonella;

Gender affordances of conversational agents

Abstract

Conversational agents are attributed humanlike characteristics; in particular, they are often assumed to have a gender. There is evidence that gender sets up expectations that have an impact on user experiences with agents. The objective of this paper is to explore gender affordances of conversational agents. Our examination takes a holistic approach to the analysis of the application of gender stereotypes to nine chatterbots: six embodied (three male and three female), two disembodied (male and female), and a robot embodiment. Building on social psychology research, we test the persistence of gender stereotypes in the selection of conversation topics and in the elicitation of disinhibition and verbal abuse. Our study is based on quantitative textual analysis of interaction logs. A dictionary of English sexual slang and derogatory terms was developed for this study. Results show that gender stereotypes tend to affect interaction more at the relational (style) level then at the referential (content) level of conversation. People attribute negative stereotypes to female-presenting chatterbots more often than they do to male-presenting chatterbots, and female-presenting chatterbots are more often the objects of implicit and explicit sexual attention and swear words. We conclude by calling for a more informed analysis of user interactions that considers the full range of user interactions.

Country
Italy
Keywords

agent abuse; Embodied conversational agents; LIWC; sex stereotypes; sexuality and HCI

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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
121
Top 1%
Top 10%
Top 10%
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