Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Computers in Human B...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Computers in Human Behavior
Article . 2021 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
DBLP
Article . 2023
Data sources: DBLP
versions View all 2 versions
addClaim

Not All AI are Equal: Exploring the Accessibility of AI-Mediated Communication Technology

Authors: Emma Goldenthal; Jennifer Park; Sunny Xun Liu; Hannah Mieczkowski; Jeffrey T. Hancock;

Not All AI are Equal: Exploring the Accessibility of AI-Mediated Communication Technology

Abstract

Abstract While AI technologies and tools offer various potential benefits to their users, it is not clear whether opportunities to access these benefits are equally accessible to all. We examine this gap between availability and accessibility as it relates to the adoption of AI-Mediated Communication (AI-MC) tools, which enable interpersonal communication where an intelligent agent operates on behalf of a communicator. Upon defining six functional AI-MC types (voice-assisted communication, language correction, predictive text suggestion, transcription, translation, personalized language learning) we conducted an online survey of 519 U.S. participants that combined closed- and open-ended measures. Our quantitative results revealed how AI-MC adoption is related to software, device, and internet access for tools such as voice-assisted communication; demographic factors such as age, education and income in the case of translation and transcription tools; and some components of AI-MC literacy for specific functional tools. Our qualitative analyses provide additional nuance for these findings, and we articulate a number of barriers to access, understanding, and usage of AI-MC tools, which we suggest hinder AI-MC accessibility for user groups traditionally disadvantaged by one-size-fits-all technological tools. We end with a call for broadly addressing accessibility concerns within the digital technology industry.

Related Organizations
  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    51
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 1%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
51
Top 1%
Top 10%
Top 10%
Upload OA version
Are you the author of this publication? Upload your Open Access version to Zenodo!
It’s fast and easy, just two clicks!