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BBMRI-ERIC User satisfaction survey template

Authors: Maike Tauchert; Agnieszka Matera-Witkiewicz; Annelies Debucquoy; Aulikki Santavuori; Cornelia Stumptner; Eva Ortega-Paíno; Florian Hinterberger; +18 Authors

BBMRI-ERIC User satisfaction survey template

Abstract

The BBMRI-ERIC user satisfaction survey template is intended to help biobanks to have their services evaluated by their users on a regular basis and to collect feedback regarding future needs for services as well as suggestions for improving biobank processes. In this way, they comply with the requirement to seek feedback, for example, in ISO standards 20387:2018 and ISO 9001:2015. The survey template is the basis for the user survey and must be individually adapted by each biobank before it can be used to assess user satisfaction. To support this process, the document also includes an implementation guide.

Keywords

Biobanking, Quality Management, Template, User satisfaction survey, Biobank

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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