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NETFLIX CRAZE: EXPLORATORY RESEARCH ON THE USES AND GRATIFICATIONS OF NETFLIX IN THAI SOCIETY

Authors: AMPON, RAYNS KENETH SABALBORO; AL-KHULAIFI, AISHA; BENJAMAPOKAI, CHUTIKARN; BOONSUB, PAPITCHAYAPA; LIU, SHENG;

NETFLIX CRAZE: EXPLORATORY RESEARCH ON THE USES AND GRATIFICATIONS OF NETFLIX IN THAI SOCIETY

Abstract

Netflix, a video streaming application service, has been one of the most useful websites for Thai people during the COVID-19 Pandemic. This phenomenon can be observed through the lens of marketing professionals to gain more consumer insights into the reasons Thai audiences consume the application. Specifically, this research aims (1) To explore important motivations that influence Thai people on their use of Netflix and (2) To explain the uses and gratifications of Netflix in Thai society. Furthermore, this research utilized a qualitative approach through in-depth interviews with Thai Netflix consumers. Using the theoretical approach of Media Uses and Gratification Theory, where cognitive, affective, and personal integrative motives can affect the media satisfaction level, the study found that Thai consume Netflix because of (1) Language learning, (2) Emotional currency, and (3) Fear of Missing Out. This further concludes that Netflix offers a variety of shows where the audience can control their consumption based on their preference which satisfies them to use the platform more often. The value for money, accessibility of usage, and freedom that the website provides, specifically with changing landscapes, contribute to the reasons why Thai people use Netflix as their source of video information and entertainment.

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Keywords: Marketing Communications, Uses and Gratification Theory, Netflix, COVID-19 Pandemic, Qualitative Method, In-depth Interview, Thailand

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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