Pogrebneac, Tatiana. Serviciile de referinţe în bibliotecile universitare: experienţe mondiale, naţionale, locale = Reference services in University libraries: world, national, local experiences / Tatiana Pogrebneac // Serviciile moderne de bibliotecă şi transformarea digitală : Masa rotundă în cadrul Conferinţei Ştiinţifice cu participare internaţională "Tradiţie şi inovare în cercetarea ştiinţifică", ediţia a 10-a : Secţiunea Biblioteconomie şi Ştiinţele Informării, 8 octombrie 2021. – Bălţi : US "Alecu Russo", 2022. – P. 49-58. – ISBN 978-9975-50-284-9.

The reference is a complicated process with many steps and strategies to search for information, being required for all types of libraries. However, the unit of measurement in the reference services is also the references. Bibliographic references can be presented in written and oral form. This method is an effective evaluation tool, which results in the improvement of the activity of reference librarians and with advantageous influences on the image in the society or community of the library.