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Abstract: Citizen development is a process in business where software development, through the use of low-code/no-code (LCNC) platforms, is encouraged for employees without IT enterprise training. As a result, business users are facilitated with the necessary technology and IT support for the creation of basic productivity software. This paper expounds on citizen development by analyzing its history, benefits, promotion, framework, maturity assessment, governance, popular platforms, KPIs, and challenges, as well as its RACI. As a result, the IT department and its collaboration with citizen developers is essential toward the success of the citizen development process. Also, citizen development relieves the pressure felt by IT experts, thus improving creativity and enhancing technological skills in the process. A company that is able to build its own applications increases job efficiency, reduces IT backlog, and reduces operation costs. Keywords: Citizen, development, IT, KPIs, RACI, experts, developers. Title: Citizen Development Author: Mohammed A Bukhari International Journal of Computer Science and Information Technology Research ISSN 2348-1196 (print), ISSN 2348-120X (online) Vol. 10, Issue 2, April 2022 - June 2022 Page No: 55-58 Research Publish Journals (Publisher) Website: www.researchpublish.com Published Date: 11-May-2022 DOI: https://doi.org/10.5281/zenodo.6538521 Paper Download Link (Source): https://www.researchpublish.com/papers/citizen-development

International Journal of Computer Science and Information Technology Research, ISSN 2348-1196 (print), ISSN 2348-120X (online), Research Publish Journals (Publisher), Website: www.researchpublish.com