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Herkes için turizm bilgi sistemi tasarımının önemi

Authors: Özbalcı, Seval;

Herkes için turizm bilgi sistemi tasarımının önemi

Abstract

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Küresel rekabette turizm işletmeleri, e-iş dönüşümünü sağlayacak ve mümkün kılacak bir stratejik araç olarak hızlı ve güvenilir bilgi sistemlerine yatırım yapmak zorundadırlar. Bir turizm işletmesinin bilgi sistemi ile kurum kültürü arasındaki farklılıklar kurumsal imaj yaratılmasında engeller doğurabilmektedir. Erişilebilir düzenlemeler, ortak bir kaynak arzı olarak düşünülmelidir. Engelsiz her ürün birbirine rakip değil, tamamlayıcı niteliktedir. Bir destinasyonda erişilebilirlik olanaklarının artması, seyahat potansiyeli, varış noktasının değişmesi, bireysel gelişim gibi sonuçlar doğurmaktadır. Bu makalede; erişilebilir destinasyon odaklı bilgi yönetiminin anlamı ve bilgi teknolojisi mimarisinin bu süreçteki yeri, iş süreçlerinin yeniden tasarlanmasının organizasyon üzerindeki etkileri ve yönetimsel bakış açısı farklılıklarının bu oluşumdaki rolü ele alınmaktadır. In a global competitive environment; tourism businesses have to make an investment in fast and reliable information systems which would provide and enable a fast business transformation for an active organization structure. The differences between knowledge systems and organizational culture can cause obstacles for a tourism businesses image perfection. Accessible arrangements should be considered as a common supply resource offering. Every unobstructed product in a destination is complementary, not rival. Increasing accessibility possibilities in a destination may lead to consequences such as increased potential for travel, international interactions, change of travel destination, and development of individual behavior. In this article; the meaning of accessible information oriented management and the role of information technology architecture in this process, the organizational effects of the redesign of business processes and the differences in management viewpoints are handled.

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Keywords

Bilgi Sistemleri, Knowledge Systems, Tourism For All, Information Management, Bilgi Yönetimi, Accessible Destination, Erişilebilir Destinasyon, E-Transformation, E-Dönüşüm, Herkes İçin Turizm

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