Health care is a multidimensional process that is not limited to medical procedures, but is directly influenced by the cultural and socio-economic background of patients. This study examines how factors such as educational level, financial resources, and cultural perceptions influence access to health services, understanding of treatment procedures, and trust in healthcare personnel. The results show that higher cultural and living standards are associated with better information, greater participation in decision-making, and increased compliance with care instructions. In contrast, vulnerable social groups face barriers to access, higher stress, and reduced satisfaction with the services provided. Therefore, promoting health equity requires a combination of policies that reduce social inequalities and practices that take cultural differences into account, with the aim of improving the experience and quality of care for all patients.