Background Emergency department (ED) crowding is associated with a reduction in the timeliness and effectiveness of care and an increase in patient mortality (1-2). eCREAM is a 5-year Horizon project with 11 partners (https://ecreamproject.eu/aims/) (3), that aims to develop new technical solutions to create high-quality, structured, interoperable databases of clinical information on patients visiting the ED. Particularly, to monitor the EDs’ situation and improve the quality of urgent care, eCREAM is developing dashboards tailored to three types of users: clinicians, policymakers and citizens. Methods The eCREAM dashboards will be developed through an observational, multicenter, retrospective study. The first step in developing the eCREAM’s dashboard is to revise the existing tools. For the dashboard for clinicians and policymakers, we analysed “EUOL”, an app developed by project partner Astir, in use in Lombardy, Italy (4). For the dashboard for citizens, a survey was conducted among the project partners to highlight existing apps in the different countries. Results The dashboard for clinicians and policymakers is under development taking into consideration existing tools as EUOL (4) giving data on number of patients by triage category, patients under care, patients waiting, and which departments of ED are taking care of how many patients. Preliminary data from eCREAM partners shows 32 ED apps or websites with information on EDs for citizens in 7 EU countries at national, regional or local level. Conclusions Dashboards for citizens, clinicians and policymakers tailored to the targets could be useful to inform decision-making from the perspective of the individual, the health care professional and the management of health services. References 1. Stang AS, Crotts J, Johnson DW, Hartling L, Guttmann A. Crowding measures associated with the quality of emergency department care: a systematic review. Acad Emerg Med. 2015;22(6):643-656. doi:10.1111/acem.126822. Roussel M, Teissandier D, Yordanov Y, et al. Overnight Stay in the Emergency Department and Mortality in Older 3. Patients. JAMA Internal Medicine. Published online November 6, 2023. doi:10.1001/jamainternmed.2023.59613. eCream https://zenodo.org/communities/ecream/records?q=&l=list&p=1&s=10&sort=newest4. https://www.astir.com/en/solutions/astir-project-euol-emergency-urgency-online/