This study conducted a systematic literature review on 84 studies published between 2012 and 2022 as indexed by the Web of Science and Google Scholar, which covered factors influencing student support in the ODL environment. The data were analyzed using the template analysis technique to categorize the factors into the three dimensions of the Simpson distance student support model. The classification sought to provide a comprehensive guide for ODL institutions in the development of support services appropriate for enhancing students’ success in an ODL environment