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A Methodology For Quality Problems Diagnosis In Smes

Authors: Teixeira, Humberto N.; Lopes, Isabel da Silva; Sousa, Sérgio;

A Methodology For Quality Problems Diagnosis In Smes

Abstract

{"references": ["P. Crosby, Quality is free: the art of making quality certain. New York:\nMcGraw-Hill, 1979.", "J. C Bou-Llusar, A. B. Escrig-Tena, V. Roca-Ping, and I. Beltr\u251c\u00edn-Mart\u251c\u00a1n, \"An empirical assessment of the EFQM Excellence Model:\nevaluation as a TQM framework relative to the MBNQA Model,\" Journal of Operations Management, vol. 27, pp. 1-22, 2009.", "T. Conti, \"A history and review of the European Quality Award Model.\"\nThe TQM Magazine, vol. 19, no. 2, pp. 112-128, 2007.", "T. Conti, \"Optimizing self-assessment,\" Total Quality Management,\nvol. 8, no. 2-3, pp. 5-15, 1997.", "F. B. Benavent, S. C. Ros, and M. Moreno-Luzon., \"A model of quality\nmanagement self-assessment: an exploratory research,\" International\nJournal of Quality & Reliability Management, vol. 22, no. 5, pp. 432-451, 2005.", "S. D. Sousa, E. Aspinwall, P. Sampaio, and A. Rodrigues, \"Performance\nmeasures and Quality Tools in Portuguese small and medium\nenterprises: survey results.\" Total Quality Management and Business\nExcellence, vol. 16, no. 2, pp. 277-307, 2005.", "S. Biazzo and G. Bernardi, \"Organizational self-assessment options: a\nclassification and a conceptual map for SMEs,\" International Journal of\nQuality & Reliability Management, vol. 20, no. 8, pp. 881-900, 2003.", "J. Sturkenboom, T. Van Der Wiele, et al., \"An action-oriented approach\nto quality management self-assessment in small and medium-sized\nenterprises,\" Total Quality Management & Business Excellence, vol. 12,\nno. 2, pp. 231-246, 2001.", "A. Van der Wiele and A. R. T. Williams, \"ISO 9000 series registration\nto business excellence: the migratory path,\" Business Process Management, vol. 6, no.5, 2000.\n[10] S. Bisgaard, \"Quality management and Juran-s legacy,\" Quality and\nReliability Engineering International, vol. 23, pp. 665-677, 2007\n[11] A. B. Godfrey and R. S. Kenett, \"Joseph M. Juran, a perspective on past\ncontributions and future impact,\" Quality and Reliability Engineering\nInternational, vol. 23, pp. 653-663, 2007."]}

This article proposes a new methodology to be used by SMEs (Small and Medium enterprises) to characterize their performance in quality, highlighting weaknesses and area for improvement. The methodology aims to identify the principal causes of quality problems and help to prioritize improvement initiatives. This is a self-assessment methodology that intends to be easy to implement by companies with low maturity level in quality. The methodology is organized in six different steps which includes gathering information about predetermined processes and subprocesses of quality management, defined based on the well-known Juran-s trilogy for quality management (Quality planning, quality control and quality improvement) and, predetermined results categories, defined based on quality concept. A set of tools for data collecting and analysis, such as interviews, flowcharts, process analysis diagrams and Failure Mode and effects Analysis (FMEA) are used. The article also presents the conclusions obtained in the application of the methodology in two cases studies.

Country
Portugal
Related Organizations
Keywords

Continuous improvement, Self-assessment, Quality Management, Diagnosis, SMEs, Quality management

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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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