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ZENODO
Article . 2024
License: CC BY
Data sources: ZENODO
Journal of Interdisciplinary Perspectives
Article . 2024 . Peer-reviewed
Data sources: Crossref
ZENODO
Article . 2024
License: CC BY
Data sources: Datacite
ZENODO
Article . 2024
License: CC BY
Data sources: Datacite
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Users' Awareness, Utilization, and Satisfaction with Online Library Information Resources and Services

Authors: Panhilason, Analyn;

Users' Awareness, Utilization, and Satisfaction with Online Library Information Resources and Services

Abstract

Libraries are the support system for the academic success of students and teachers. These have been proven when libraries were greatly affected during the COVID-19 pandemic. There was a shift from on-site to online library services, and various library innovations were implemented to support the academic community despite the COVID-19 pandemic challenges. This study examined the online library information resources and services at Carlos Hilado Memorial State University in terms of users' awareness, utilization, and satisfaction. A researcher-made questionnaire was used, validated by five (5) experts in research and library and information science, and 374 students participated. The instrument's reliability was strong, with a Cronbach's alpha coefficient of 0.910. Descriptive and inferential statistics were employed in data analysis. Mean, standard deviation, t-test, ANOVA, and Pearson's r were the statistical tools used. The results showed a high level of awareness of online library information resources and services, and the users often utilized these resources and services. Users were very satisfied with the resources and services, indicating that their needs were effectively met. Furthermore, there is a significant difference in the users' level of awareness and satisfaction when grouped according to age, year level, campus, and frequency of library usage, and no significant difference when grouped according to their sex. However, there is no significant difference in the users' extent of utilization when grouped according to age, sex, year level, campus, and frequency of library usage. As to the correlation, there is a significant relationship between users' level of awareness and their extent of utilization of online library information resources and services.

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Top 10%
Average
Average
Green