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“Os cidadãos querem ser informados”: estudo de caso sobre o papel do design no acesso e uso de dados abertos do Governo

Authors: Morais, J.; Burrows, Alison; Trigueiros, Paula;

“Os cidadãos querem ser informados”: estudo de caso sobre o papel do design no acesso e uso de dados abertos do Governo

Abstract

Governments worldwide are gradually making their non-confidential data available online, to facilitate public access to that information. However, research shows that most Open Government Data (OGD) platforms are not as inclusive as they propose because, despite the political emphasis on “citizen involvement”, their real users are technical professionals. This study uses participatory design approaches and is conducted in partnership with public authorities, to identify ways of involving the public in the co-creation of value and meaning for OGD, in order to establish a best practices for the dissemination and use of such materials. This article discusses the preliminary results of the first two of three planned research phases: interviews with members of the two partner public institutions and the Ecosystem Map of the government data of both. These tools contribute to understanding the nuances of the services and the objectives of the institution. This is important to align both the government and citizens’ expectations of the project, when carrying out participatory design intiatives with the community. The third phase of the research, which is yet to be developed, will be guided by Inclusive Design principles, thus seeking to contribute to appropriate and desirable solutions for a wide range of people.

Governos em todo o mundo estão gradualmente disponibilizando os seus dados não confidenciais em plata-formas online, para facilitar o acesso público a essas informações. Porém, a maior parte das plataformas de Dados Aberto do Governo (DAG) não são tão inclusivas quanto se propõem pois, apesar da ênfase política no “envolvimento do cidadão”, seus verdadeiros usuários são profissionais técnicos. Este trabalho usa aborda-gens de Design Participativo e é feito em parceria com o poder público, para identificar modos de envolver o público na co-criação de valor e significado para os DAG, estabelecendo boas práticas para a promoção e uso desse material. Este artigo discute os resultados preliminares das duas primeiras fases, de três planeadas: entrevistas com integrantes das duas instituições públicas estudadas e o Mapa do Sistema dos dados de am-bas. Essas ferramentas contribuem para perceber nuances dos serviços e os objetivos da instituição. Isto é importante para alinhar as expectativas do poder público e dos cidadãos sobre o projeto, aquando da realiza-ção de dinâmicas participativas com a comunidade. A terceira fase da pesquisa, que ainda será desenvolvida, será guiada pelos princípios de Design Inclusivo, procurando contribuir para soluções apropriadas e desejá-veis para um leque variado de pessoas.

Country
Portugal
Related Organizations
Keywords

Inclusion, Open Governement Data, Participatory Design, Ecossystem Map, Design Participativo, Dados Abertos do Governo (DAG), Inclusão, Mapa do Ecossistema

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
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