Currently, the development and application of information and communication technologies (ICT) has a special impact on the processes of disruption and transformation in organizations. Many companies are investing significant resources in the development of new digital products and services that are increasingly being adopted by consumers. This dynamic, favoured by the Web 2.0 environment, is key in the processes that allow the acquisition and transfer of knowledge in organisations. Thus, certain knowledge management (KM) processes can foster innovation and performance.