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Propel Journal of Academic Research
Article . 2022 . Peer-reviewed
License: CC BY
Data sources: Crossref
https://dx.doi.org/10.60692/tx...
Other literature type . 2022
Data sources: Datacite
https://dx.doi.org/10.60692/js...
Other literature type . 2022
Data sources: Datacite
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How Attitudes Translate to Brand Loyalty: Examining the Antecedents and Consequences of Attitudinal and Behavioral Brand Loyalty

كيف تترجم المواقف إلى الولاء للعلامة التجارية: فحص السوابق والعواقب المترتبة على الولاء السلوكي والسلوكي للعلامة التجارية
Authors: Rozina Imtiaz; Shahid Nadeem; Feroz Akbar Mallick; Zafar Ghouri; Atif Aziz;

How Attitudes Translate to Brand Loyalty: Examining the Antecedents and Consequences of Attitudinal and Behavioral Brand Loyalty

Abstract

Brand loyalty has always been a complex phenomenon and the presence of digital technology is making it more challenging as consumers are well informed and demanding than ever. In such dynamic and challenging environment business firms should include the factors that help creating the brand loyalty. Little consideration has been made to “a detailed model” of brand loyalty, most of the earlier researches while examining the antecedents of brand loyalty have pin pointed few variables to explain the whole phenomenon. This research is an effort to investigate and overcome this vacuity. The reason of conducting this study is to inspect brand loyalty in depth and suggesting a detailed model of brand loyalty along with all of its possible antecedents and mediator. Both distinct elements of Brand loyalty are investigated together that is “attitudinal brand loyalty and behavioral brand loyalty”. All the antecedents of brand loyalty are adopted from existing marketing research literature, which included “Brand Commitment, Customer Satisfaction and Brand Perceived Risk”. Most important findings of this study are a) attitudinal brand loyalty impact positively on behavioral brand loyalty b) the effect of Brand Perceived Risk on behavioral brand loyalty is not direct, that is it effect through attitudinal brand loyalty. c) Attitudinal Brand loyalty mediates the impact among brand commitment and customer satisfaction on behavioral brand loyalty. All the findings are consistent with the proposed model. 450 questionnaires were circulated amongst the Karachi residents, out of which 389 responded. Data is examined with the help of SPSS. The study concluded the potential antecedents Customer Satisfaction and Brand Commitment as significant construct in brand loyalty as they have strong relation with attitudinal and behavioral brand loyalty. Results show a strong relationship among attitudinal brand loyalty and behavioral brand loyalty. This proposed brand loyalty model will be helpful for the Business firms.

Keywords

Organizational Behavior and Human Resource Management, Business-to-Business Relationships, Social Sciences, Business, Management and Accounting, Brand management, FOS: Economics and business, Loyalty, Advertising, Customer Relationships, Behavior, and Loyalty, Service (business), Psychology, Business, Understanding Consumer Behavior in Retail Environments, Marketing, Brand Attachment, Customer Loyalty, Loyalty business model, FOS: Psychology, Service quality, Brand awareness, Brand Trust, Consumer Behavior in Brand Consumption and Identification, Brand loyalty

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
hybrid