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Social Business Process Management And Business Process Management Maturity

Authors: Suša Vugec, Dalia; Bosilj Vukšić, Vesna; Milanović, Ljubica;

Social Business Process Management And Business Process Management Maturity

Abstract

{"references": ["P. Harmon, Business Process Change: a Guide for Business Managers and BPM and Six Sigma Professionals. Waltham: Morgan Kaufmann Publishers, July 2007.", "M. Rosemann, and T. de Bruin, \"Application of a Holistic Model for Determining BPM Maturity,\" BPTrends, Available from: www.bptrends.com, pp. 1-21, February 2005, Accessed on 29/03/2016.", "P. Willaert, J. Van den Bergh, J. Willems, and D. Deschoolmeester, \"The Process\u2013Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity,\" Business Process Management Lecture Notes in Computer Science, vol. 4714, pp. 1\u201315, 2007.", "D. R. Shaw, C. P. Holland, P. Kawalek, B. Snowdon, and B. Warboys, \"Elements of business process management system: theory and practice,\" Business Process Management Journal, vol. 13, no. 1, pp. 91\u2013107, 2007.", "C. Grau, and J. 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Buh, Approaches towards business process management adoption under different organizational cultures, doctoral dissertation. Ljubjana, Slovenia: Faculty of Economics, 2016.\n[10]\tR. Schmidt, and S. Nurcan, \"BPM and social software,\" In: Business Process Management Workshops, Berlin Heidelberg: Springer, pp. 649-658, 2009.\n[11]\tP. Harmon, Process maturity models, available from: www.bptrends.com/publicationfiles/spotlight_051909.pdf, 2009. Accessed on 29/03/2016\n[12]\tM. R\u00f6glinger, J. P\u00f6ppelbu\u00df, and J. Becker, \"Maturity models in business process management,\" Business Process Management Journal, vol. 18, no. 2, pp. 328 \u2013 346, 2012.\n[13]\tA. Tarhan, O. Turetken, and H. A. Reijers, \"Business process maturity models: a systematic literature review,\" Information and Software Technology, vol. 75, pp. 122-134, 2016.\n[14]\tM. Rosemann, and J. vom Brocke, \"The Six Core Elements of Business Process Management,\" in Handbook on Business Process Management 1: Introduction, Methods and Information Systems, J. vom Brocke and M. Rosemann, Eds. Berlin: Springer, 2010, pp. 107-122.\n[15]\tRummler-Brache Group, Business process management in US firms today, available at: http://rummler-brache.com/upload/files/PPI_Research_Results.pdf, 2004, Accessed on 05/12/2015.\n[16]\tV. Bosilj Vuk\u0161i\u0107, Lj. Milanovi\u0107 Glavan, and Z. Merka\u0161, \"The Success Factors of Business Process Management: a Case Study of Croatian Company,\" in Proceedings of the 8th International Conference \"An Enterprise Odyssey: Saving the Sinking Ship Through Human Capital\", June 08 \u2013 11, 2016, L. Galeti\u0107, I. Na\u010dinovi\u0107 Braje and B. Jakovi\u0107, Eds. Zagreb, Croatia: Faculty of Economics and Business, June 2016, pp. 697-706.\n[17]\tS. Erol, M. Granitzer, S. Happ, S. Jantunen, B. Jennings, P. Johannesson, A. 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Switzerland: Springer International Publishing, 2015, pp. 425-437.\n[21]\tN. Pflanzl, and G. Vossen, \"Human-Oriented Challenges of Social BPM: An Overview,\" in Enterprise Modelling and Information Systems Architectures, Lecture Notes in Informatics, vol. P-222, R. Jung, and M. Reichert, Eds. Bonn, Germany: K\u00f6llen Druck and Verlag GmbH, 2013, pp. 163\u2013176.\n[22]\tRegistry of business entities, available online at: http://www1.biznet.hr/HgkWeb/do/extlogon, Accessed on 15/01/2016.\n[23]\tV. Bosilj Vuk\u0161i\u0107, Business Process Management Maturity in Croatian Companies, CBPIM 2016: 18th International Conference on Business Process Integration and Management, July 11-12, 2016, Stockholm, Sweden, July 2016, pp. 696-701."]}

Business process management (BPM) is a well-known holistic discipline focused on managing business processes with the intention of achieving higher level of BPM maturity and better organizational performance. In recent period, traditional BPM faced some of its limitations like model-reality divide and lost innovation. Following latest trends, as an attempt to overcome the issues of traditional BPM, there has been an introduction of applying the principles of social software in managing business processes which led to the development of social BPM. However, there are not many authors or studies dealing with this topic so this study aims to contribute to that literature gap and to examine the link between the level of BPM maturity and the usage of social BPM. To meet these objectives, a survey within the companies with more than 50 employees has been conducted. The results reveal that the usage of social BPM is higher within the companies which achieved higher level of BPM maturity. This paper provides an overview, analysis and discussion of collected data regarding BPM maturity and social BPM within the observed companies and identifies the main social BPM principles.

Country
Croatia
Keywords

process performance index, Business process management, business process management ; BPM maturity ; process performance index ; social BPM, business process management, social BPM, BPM maturity, social BPM.

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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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