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Emotional job demands within helping professions: Psychometric properties of a version of the Emotional Job Demands scale

Authors: AIELLO, ANTONIO; TESI, ALESSIO;

Emotional job demands within helping professions: Psychometric properties of a version of the Emotional Job Demands scale

Abstract

People working in helping professions are particularly exposed to emotional demands at work, as emotional situations are a typical component of helping relationships with service users. The main aim of this study is to test the psychometric properties of the Emotional Job Demands brief scale proposed by Xanthopoulou, Bakker, and Fischbach (2013) in the Italian context. The sample consisted of 302 Italian healthcare professionals. Exploratory, confirmatory, and multigroup factor analyses showed that the scale had a two-correlated factor structure which was invariant across gender, age, and professional seniority. The first factor — called “emotional charge of job” — captures the perceived emotional charge of a job and the second factor — called “dealing with users’ complaints” — captures the emotional demands of dealing with negative relationships with service users. The two factors were correlated with other constructs, as expected. The practical implications, limitations of the study, and possible future research lines are discussed.

Country
Italy
Related Organizations
Keywords

Organizational well-being, Burnout, Emotional job demands, Helping professions, Job demands-resources model, Burnout; Emotional job demands; Helping professions; Job demands-resources model; Organizational well-being

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
3
Average
Average
Average
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