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doi: 10.3926/jiem.488
handle: 10045/33622 , 2099/12955 , 10419/188490
Purpose: The purpose of this paper is to determine the similarities and differences between the benefits derived from implementing the ISO 9001 and the ISO 14001 standards. Methodology/Approach: The paper reviews the literature using an electronic search in the ScienceDirect, ABI/Inform, Emerald databases to identify papers focusing on the adoption of the ISO 9001 and 14001 standards and the benefits derived from implementing them. Findings: The paper identifies 82 articles about ISO 9001 and 29 about ISO 14001. Although some differences can be observed between the benefits considered by ISO 9001 and 14001, there is a great degree of coincidence in the benefits studied. The review suggests 13 benefits as the most usually analyzed (including environmental performance for the case of the ISO 14001 standard) by scholars. It is suggested that both standards have clear benefits on operational, people and customer results and that the effects on financial performance are inconclusive. Limitations/implications: One limitation of this paper is that the works identified are conditioned by the search strategy used. In addition, other key words could be included in future studies such as operational, market, quality, financial performance, and customer satisfaction in order to expand this search. Originality/Value: The main contribution is that the paper identifies the literature gap and future research proposals with regard to the benefits of the ISO 9001 and ISO 14001 standards.
Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat, HF5001-6182, literature review, Industrial engineering. Management engineering, ISO 9001, Performance, Social Sciences, T55.4-60.8, H, Organización de Empresas, Normes ISO 14000, Business, :Economia i organització d'empreses::Gestió de la qualitat [Àrees temàtiques de la UPC], ISO 9001, ISO 14001, benefits, performance, literature review, ISO 9000 Series Standars, ISO 14001, Literature review, Normes ISO 9000, ddc:650, Commerce, benefits, Benefits, ISO 14000 Series Standards, HF1-6182, Benefits, Performance, Literature review, performance
Àrees temàtiques de la UPC::Economia i organització d'empreses::Gestió de la qualitat, HF5001-6182, literature review, Industrial engineering. Management engineering, ISO 9001, Performance, Social Sciences, T55.4-60.8, H, Organización de Empresas, Normes ISO 14000, Business, :Economia i organització d'empreses::Gestió de la qualitat [Àrees temàtiques de la UPC], ISO 9001, ISO 14001, benefits, performance, literature review, ISO 9000 Series Standars, ISO 14001, Literature review, Normes ISO 9000, ddc:650, Commerce, benefits, Benefits, ISO 14000 Series Standards, HF1-6182, Benefits, Performance, Literature review, performance
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 106 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 1% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 10% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
| views | 123 | |
| downloads | 187 |

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