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Article . 2016 . Peer-reviewed
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PERAN PERPUSTAKAAN STAIN KEDIRI DALAM LAYANAN PEMUSTAKA (Kajian Kualitas Layanan Perpustakaan Berdasarkan Persepsi Pemustaka)

Authors: Komarudin M. Basit Aulawi Djuwandana Pamungkas;

PERAN PERPUSTAKAAN STAIN KEDIRI DALAM LAYANAN PEMUSTAKA (Kajian Kualitas Layanan Perpustakaan Berdasarkan Persepsi Pemustaka)

Abstract

The role and function of library in service to its users is to meet the need for information. This study aimed to evaluate quality of library services based on users perception, to measure level of satisfaction of users to the State College of Islamic Studies (STAIN) Kediri library services. This quantitative research uses LibQUAL+ survey method by measuring three dimensions : affect of service, information control, and library as place. Respondents of this study are 257 users of STAIN Kediri Library. Sample are selected by proportionate stratified random sampling technique. The results showed that the quality of STAIN Kediri library services, based on the users perception, meet minimum users expectations. Based on the level of satisfaction, the library services meet users expectations and they are quite satisfied with the services of STAIN Kediri Library. The gap between perceptions and expectations indicate that the users are quite satisfied with the services and the quality of STAIN Kediri Library services are within the zone of tolerance an area that lies between the minimum expectation and ideal expectation of library services quality. Kata Kunci; Service Quality, Users Satisfaction, LibQUAL+ Method

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold