The object of this paper is to study the actual waiting time of a customer in aGI/G/1 queue. This is an important criterion from the viewpoint of both the customers and the efficient functioning of the counter. Suitable point processes in the product space of load and time parameters for any general inter-arrival and service time distributions are defined and integral equations governing the correlation functions are set up. Solutions of these equations are obtained and with the help of these, explicit expressions for the first two moments of the number of customers who have waited for a time longer thanwin a given time interval (0,T) are calculated.