Tutoring consists of a mediation or facilitation work between the teacher, the students and the contents of the subjects, they integrate the academic actions oriented so that the students, in higher education, can face their adaptation to the educational system in distance mode and achieve the learning objectives. The general objective of this research is to analyze the effectiveness of the implementation of distance education strategies in university programs, in the scope of students who receive attention in the tutoring program at a University of Mexico. The research is applied, exploratory in depth, quantitative, with a non-experimental, longitudinal design. After reviewing the theoretical state of the art on tutoring and experiences in higher education in the distance modality, the results of two higher education programs were analyzed through descriptive statistics. The results show that the effectiveness of the tutorial program in the study programs analyzed is greater and that it increases as the elements of the tutorial model are adapted to the conditions of online communication. Even when being at a distance implies new challenges for tutoring programs in the university education model, the adoption of technological communication tools is much faster and accepted by the student users, who are the beneficiaries of the tutoring programs.