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The Impact of Academic and Non-academic Elements on Service Quality in Iraqi Higher Education

Authors: Ahmed S Al Obeidi;

The Impact of Academic and Non-academic Elements on Service Quality in Iraqi Higher Education

Abstract

Purpose: the aim of this study to identify the dimensions affect to services quality in Higher Education and Exam these dimensions. Methodology: the study conducted at of Anbar University, Data collected from Students who study at College of Administration and Economic, distributed 300 questionnaires, to test dimensions which affect to service quality, dimensions (academic, non-academic) with six sub dimensions, analyzed using Reliability test, Mean , Regression and correlation to test the hypotheses. Finding: results indicated that there were a positive and significant relationships between the basics dimensions, sub-dimensions and services quality. Facilities was the highest impact to service quality.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
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