
doi: 10.2139/ssrn.3771383
Purpose: the aim of this study to identify the dimensions affect to services quality in Higher Education and Exam these dimensions. Methodology: the study conducted at of Anbar University, Data collected from Students who study at College of Administration and Economic, distributed 300 questionnaires, to test dimensions which affect to service quality, dimensions (academic, non-academic) with six sub dimensions, analyzed using Reliability test, Mean , Regression and correlation to test the hypotheses. Finding: results indicated that there were a positive and significant relationships between the basics dimensions, sub-dimensions and services quality. Facilities was the highest impact to service quality.
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