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https://doi.org/10.1007/978-3-...
Part of book or chapter of book . 2022 . Peer-reviewed
License: Springer TDM
Data sources: Crossref
SSRN Electronic Journal
Article . 2020 . Peer-reviewed
Data sources: Crossref
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The Digitalization of Government and Digital Exclusion: Setting the Scene

Setting the Scene
Authors: Ranchordás, Sofia;

The Digitalization of Government and Digital Exclusion: Setting the Scene

Abstract

Governments in both developed and developing countries have made in the past decades significant investments in the digitalization of public services. E-government and digital-government tools have the potential to deliver significant savings and optimize the delivery of public services. Nevertheless, even in developed countries, there are still citizens who do not have equal access to digital technology or are not competent users. Filing taxes or applying for social welfare benefits online are far from obvious tasks for many citizens throughout the world. The digitization-by-default of public services is currently leaving many individuals behind. As new digital divides emerge, digital inequality is not only reproducing longstanding socioeconomic inequalities but it is also placing itself as a standalone source of exclusion. While there is abundant humanities literature on the digital divide and digital citizenship, recent legal scholarship has overlooked the legal implications of the unequal access and usage of digital government. This exploratory paper discusses the legal implications of current policies and principles of digital government for the digital exclusion of citizens. It argues that digital exclusion may amount to the unequal treatment of citizens and it offers a preliminary discussion of more inclusive approaches to digital government.

Country
Netherlands
  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    18
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
18
Top 10%
Top 10%
Top 10%