Powered by OpenAIRE graph
Found an issue? Give us feedback
addClaim

T-Patterns in Business

Authors: Neeraj Arora; Glenn Fung; Srinivas Tunuguntla;

T-Patterns in Business

Abstract

Sequence of events that occur over time may have recurrent patterns. In this paper we develop a scalable methodology to uncover such time patterns and demonstrate their value in business applications. We build upon prior work by Magnusson (2000) and identify four limitations of the existing T-pattern algorithm that preclude it from being useful for typical business problems. The four categories of limitations are: (i) scalability, (ii) supervised learning, (iii) heterogeneous individuals, (iv) distributional assumptions, and propose a solution for each limitation. We use simulations to exhibit the properties of our proposed algorithm and its ability to uncover true T-patterns. The simulations demonstrate the gains accrued from our proposed algorithm when compared to the original T-pattern algorithm. We use insurance claims data from a well-known insurance company to test the algorithm. We show that the algorithm successfully detects T-patterns that routinely occur in the context of insurance claims. Using each T-pattern as a binary feature in machine learning models we classify the claims into the two groups of satisfied and dissatisfied customers. This reveals T-patterns that separate dissatisfied customers from satisfied ones and identifies ouch-points that could minimize customer dissatisfaction with the claims process.

Related Organizations
  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Upload OA version
Are you the author of this publication? Upload your Open Access version to Zenodo!
It’s fast and easy, just two clicks!