
doi: 10.2139/ssrn.2598932
handle: 10419/110723
One of the services provided at the Swedish Public Employment Services is job coaching. Since 2012, that service has been organized according to a voucher-based choice system. In 2013, a performance indicator of job coaching providers was made available at an online website. This study examines to what extent such information affected job coaches' ability to attract participants, as well as how the use of provider ratings varied across different groups of participants. The results indicate that the performance indicator strengthened the positive link between "quality" of services and the number of new participants that signed up with a provider. At the same time, there is evidence showing that more vulnerable groups, such as the less educated and those born outside Europe, do not use the rating values to the same extent as others. It appears that there is a tradeoff as to efficiency and inequality with respect to services that are contracted to private companies in a system based on consumer choice.
ddc:330, private providers, J78, public sector, J68, ALMP, rating, efficiency, public sector, private providers, ALMP, rating, efficiency, equality, H41, J64, equality, jel: jel:H41, jel: jel:J64, jel: jel:J68, jel: jel:J78
ddc:330, private providers, J78, public sector, J68, ALMP, rating, efficiency, public sector, private providers, ALMP, rating, efficiency, equality, H41, J64, equality, jel: jel:H41, jel: jel:J64, jel: jel:J68, jel: jel:J78
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
