This study reports about the information quality for a university accounting information system. The department aims to provide high quality information to staff and students using the accounting information system. The case findings show that there are many problems facing the staff and students which has an impact on their experience, motivation, usefulness and ease of use and usage of the accounting information system. The qualitative data reveals a difference not matching user requirements and the accounting information system characteristics. The evidence suggests that as a result poor information quality is delivered to the user which has an impact on their work.