the hospitality and tourism context. From a practical perspective, this thesis has identified the

detailed guidelines for the applications of the method in hospitality research. Empirical Study

As a whole study, this thesis investigated abusive supervision in the hospitality industry from

Abusive supervision has attracted the attention of researchers in recent decades. As a service

This thesis uses a manuscript-based format. The first manuscript is a systematic review of the

daily emotional labour. It reveals the daily fluctuations in the emotional labour of frontline

theoretical perspective, this thesis has firstly identified key research trends and framed the

identifying the research gaps, this thesis has firstly explored the instant effects of abusive

sector, abusive supervision in the hospitality industry has been shown to be an important and

issues in the hospitality industry from multiple perspectives. Based on a review of empirical