The tutorial is devoted to the study of the category "quality" and the basics of quality management. The manual consistently discusses modern problems and technologies of quality management, specific situations of decision-making in the field of quality. The text is provided with tasks for independent work, situational tasks, and a list of recommended literature. The manual meets the requirements of the Federal state educational standard of secondary professional education of the last generation. The textbook is intended for students of secondary special institutions of economic direction and economic faculties of universities, practitioners.