In this case study, human factors personnel were requested to participate in a project team of programmers and operations specialists to design a cathode ray tube (CRT) display system for a complex process control application. This presentation describes the process and benefits obtained by incorporating human factors guidelines and methods in system design. Standard human engineering guidelines and techniques were utilized by the project team. In addition, previously published documents and research findings sponsored by the United States Nuclear Regulatory Commission (USNRC) were used. Preliminary tasks involved a review of the draft plant procedures. Then, interviews with operators were conducted to establish the initial information for the displays. These initial requirements were evaluated against existing guidelines and criteria to determine the optimal presentation formats. Detailed steps of the approaches used, design decisions made, and tradeoffs that resulted in the final user acceptable design are discussed.