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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Proceedings of the A...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
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Article . 2021
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Understanding User Perceptions of Proactive Smart Speakers

Authors: Jing Wei 0002; Tilman Dingler; Vassilis Kostakos;

Understanding User Perceptions of Proactive Smart Speakers

Abstract

Voice assistants, such as Amazon's Alexa and Google Home, increasingly find their way into consumer homes. Their functionality, however, is currently limited to being passive answer machines rather than proactively engaging users in conversations. Speakers' proactivity would open up a range of important application scenarios, including health services, such as checking in on patient states and triggering medication reminders. It remains unclear how passive speakers should implement proactivity. To better understand user perceptions, we ran a 3-week field study with 13 participants where we modified the off-the-shelf Google Home to become proactive. During the study, our speaker proactively triggered conversations that were essentially Experience Sampling probes allowing us to identify when to engage users. Applying machine-learning, we are able to predict user responsiveness with a 71.6% accuracy and find predictive features. We also identify self-reported factors, such as boredom and mood, that are significantly correlated with users' perceived availability. Our prototype and findings inform the design of proactive speakers that verbally engage users at opportune moments and contribute to the design of proactive application scenarios and voice-based experience sampling studies.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
30
Top 10%
Top 10%
Top 10%
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