
doi: 10.1145/3476059
Content moderation systems for social media have had numerous issues of bias, in terms of race, gender, and ability among many others. One proposal for addressing such issues in automated decision making is by designing for contestability, whereby users can shape and influence how decisions are made. In this study, we conduct a series of participatory design workshops with participants from communities that have experienced problems with social media content moderation in the past. Together with participants, we explore the idea of designing for contestability in content moderation and find that users' designs suggest three fruitful, practical avenues: adding representation, improving communication, and designing with compassion. We conclude with design recommendations drawn from participants' proposals, and reflect on the challenges that remain.
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 65 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 1% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 10% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 1% |
