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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Journal of Applied S...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Journal of Applied Social Psychology
Article . 2023 . Peer-reviewed
License: Wiley Online Library User Agreement
Data sources: Crossref
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The effects of descriptive and injunctive social norms on workplace incivility

Authors: Ryan P. Jacobson;

The effects of descriptive and injunctive social norms on workplace incivility

Abstract

AbstractThis research examines workplace incivility through the lens of the focus theory of normative conduct, demonstrating effects of descriptive and injunctive norms on incivility perpetration. Using an experimental vignette methodology, Study 1 demonstrated that incivility intentions toward an insulting colleague were higher when organizational incivility (vs. civility) was described as both common (descriptive norm) and approved (injunctive norm). Study 2 disentangled the influences of descriptive from injunctive norms, demonstrating that each exerts an independent effect on incivility intentions. In Study 3, workers' perceptions of the descriptive and injunctive norms for incivility at their organizations predicted their uncivil intentions toward an insulting colleague—beyond the effects of other established workplace mistreatment predictors. Study 4 replicated these findings in predicting uncivil behavior frequency; additionally, job satisfaction accentuated the effects of both norm types and organizational identification amplified the effects of injunctive norms. Overall, results support key tenets of the focus theory of normative conduct, provide novel evidence for individual difference moderators of the norms' effects, and suggest that norm‐based persuasive messaging interventions may hold promise for discouraging workplace incivility.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
9
Top 10%
Average
Top 10%
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