Abstract We provide a brief history of how academics and information technology ( IT ) professionals have come to be on opposing sides in a battle for position, influence and direction within universities. The long‐running conflict has shaped different belief systems and resultant values and behaviours that are no longer appropriate nor tolerable if universities are to successfully address the emerging challenges of the 21st century. We argue that in the complex world of higher education, a new pathway that involves partnerships between IT departments and faculties is a fast—and risk‐averse—way through the new challenges and issues. We suggest that leaders have an opportunity to impact effective and corporate decision making by enabling both camps and factions to share a better understanding of each other's contributions and collaborate around key IT and learning technology initiatives. We conclude with 16 action recommendations for leaders to create a better future for higher education learning with technology.