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Business Value Analysis of IT Services

Authors: Chunhua Tian; Rongzeng Cao; Wei Ding 0002; Hao Zhang 0096; Juhnyoung Lee;

Business Value Analysis of IT Services

Abstract

Business value evaluation of IT services is critical for an enterprise to develop an IT project portfolio aligned with its business operations. To lessen the dependency on subjective assumptions on how IT capabilities benefit the implementation of business strategies and operations, this paper proposes a business value modeling approach based on value driver trees which hierarchically model causal relationships from IT capability and performance to operational metrics, business metrics, and finally to business strategic metrics. This paper also presents an asset-based modeling framework and an analysis methodology which helps apply the business value analysis to various IT services. Besides depending on subject matter experts' experience and opinion, the methodology also proposes to apply a regression model to historical data of business metrics to discover and refine quantitative relationships among metrics. A case study is presented to illustrate how the proposed value-modeling and the regression method help in real-world business value analyses of IT services.

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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
5
Average
Average
Average
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