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Instant Messaging: between the messages

Authors: Jeffrey D. Campbell; E. Stanziola; Jinjuan Feng;

Instant Messaging: between the messages

Abstract

Many studies have examined Instant Messaging server logs containing messages that were sent. Such studies cannot address questions about client activity during message composition because the necessary information is not available at the server. This study examines keystroke level data to understand what is happening between the sending of messages. Sixteen pairs of participants used Instant Messaging to solve a problem. Even though this task was designed to fully involve the participants' attention, only 43% of the time was spent actually typing messages. An average of 12% of that composition time was spent revising text that had already been written, often making substantial changes. These results demonstrate an opportunity for improvement of user interface features to better inform the user about the other person's activity in order to improve the efficiency of message composition.

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Powered by OpenAIRE graph
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
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