Towards a business maintenance model

descriptionPublicationkeyboard_double_arrow_right Article , Conference object 13 Nov 2002Publisher:IEEE Comput. SocJournal:Proceedings IEEE International Conference on Software Maintenance. ICSM 2001

Authors: Mira Kajko-Mattsson;

doi: 10.1109/icsm.2001.972763

Towards a business maintenance model

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Abstract

In this paper, we present our suggestion for a business maintenance model. We call it "Corrective Maintenance Maturity Model" (CM/sup 3/). In contrast to other process models, it is a specialised model, entirely dedicated to only corrective software maintenance. It views maintenance in terms of the activities to be performed and their order, in terms of the information utilised by these activities, goals, rules and motivations for their execution, and organisational levels and roles involved at various stages of the corrective maintenance process.

Related Organizations

Royal Institute of Technology
Sweden
Stockholm University
Sweden

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