Purpose Human activities in recent years with the excessive emission of greenhouse gases have had a negative impact on increasing global temperatures. In this regard, one of the best ways to control it is to move toward sustainability with more use of renewable energy. Therefore, this study aims to assess the indicators of sustainable energy, explore benefits of sustainable energy and evaluate strategies to enhance energy sustainability in line with Sustainable Development Goal (SDG) 7. Design/methodology/approach Quantitative research strategy was adopted. Questionnaires were developed and administered through convenience and snowball sampling techniques to professionals in the energy sector. Data collected was validated by using Cronbach’s alpha coefficient and discriminant validity, whereas objectives were analyzed by using the relative importance index, mean score ranking and Kruskal–Wallis test. Findings From the findings, the significant indicators of sustainable energy were as follows: reduction in greenhouse gas emissions from energy production, use of renewable energies and policies on proper utilization of energy resources. Furthermore, a reduction in greenhouse gas emissions, less harm caused to the environment and an increase in the economic and social development process were the major benefits of sustainable energy. Finally, the findings of the study revealed that a strong and accounted policy program, adopting sustainable energy indicators and strategic communication are the significant strategies needed to be put in place to enhance energy sustainability. Practical implications The study serves as a reminder to policymakers of the crucial role they have to play in enhancing energy sustainability by putting in place suitable policy programs and methods. Originality/value The originality of this study is that it is arguably a pioneering study in Ghana and contributes to the body of knowledge on energy sustainability.