Total Quality and Management

Name: Total Quality and Management
Creator: Jon Choppin
Keywords: 9. Industry and infrastructure, 4. Education, 0502 economics and business, 05 social sciences, 8. Economic growth, 1. No poverty, 12. Responsible consumption

Jon Choppin

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Managing Service Qua...arrow_drop_down

Managing Service Quality

Article . 1994 . Peer-reviewed

License: Emerald Insight Site Policies

Data sources: Crossref

https://dx.doi.org/10.1108/096...

Article

Data sources: Microsoft Academic Graph

Total Quality and Management

A Second Conversation

descriptionPublicationkeyboard_double_arrow_right Article 01 Aug 1994 English Publisher:EmeraldJournal:Managing Service Quality: An International Journal, volume 4, pages 6-8 (issn: 0960-4529,

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Authors: Jon Choppin;

doi: 10.1108/09604529410065180

Total Quality and Management

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Abstract

Examines, in the form of a second amusing discussion, ways in which total quality can be implemented in a company. Looks at the role of managers and how their roles would be affected by the introduction of total quality. Concludes that education could be the key to helping managers to change.

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