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Abstract This paper considers verbal conflicts at the workplace and asks how team members negotiate conflict termination. Our corpus consists of meetings where computer scientists discuss the progress of projects they are working on, a context where conflict resolution is crucial for the continuation of work. Following the literature, we define conflicts as continued disagreement. The analysis focuses on conflict termination formats that show whether a conflict can be resolved as well as episode length and disagreement mitigation that indicate the severity of the conflict. Power relations among participants are also discussed. Our results show that most conflicts end after two or three disagreements. Among the termination formats, submission is the most frequent, followed by stand-off and compromise. We further show that participants minimize conflicts by concluding them as soon as someone indicates their unwillingness to concede, whereas the pattern of conflict minimization varies with the termination format that participants negotiate.
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 0 | |
popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |