Knowledge Management (KM) is an interdisciplinary area of management research and practice that deals with the systematic, planned coordination and development of knowledge in organisations and individuals. It comprises all the activities an organisation or individual carries out to support the generation, storage and distribution of knowledge (e.g. Davenport & Prusak 1998). Its advance as an independent area of research and development goes hand in hand with those economic developments in the 20th century that saw knowledge become an important form of capital alongside financial capital and other factors of production. Knowledge that is of strategic value to an organisation is referred to as “intellectual capital” and consists of human, structural and customer capital (Edvinsson & Malone 1997: 52). It includes collective knowledge, experience and competences, as well as artefacts and intangible resources, such as the capabilities and interactions of employees, formal and informal communities, customers, partners and other stakeholders.