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Shooting the messenger.

Authors: John, Leslie K.; Blunden, Hayley; Liu, Heidi H.;

Shooting the messenger.

Abstract

Eleven experiments provide evidence that people have a tendency to "shoot the messenger," deeming innocent bearers of bad news unlikeable. In a preregistered lab experiment, participants rated messengers who delivered bad news from a random drawing as relatively unlikeable (Study 1). A second set of studies points to the specificity of the effect: Study 2A shows that it is unique to the (innocent) messenger, and not mere bystanders. Study 2B shows that it is distinct from merely receiving information with which one disagrees. We suggest that people's tendency to deem bearers of bad news as unlikeable stems in part from their desire to make sense of chance processes. Consistent with this account, receiving bad news activates the desire to sense-make (Study 3A), and in turn, activating this desire enhances the tendency to dislike bearers of bad news (Study 3B). Next, stemming from the idea that unexpected outcomes heighten the desire to sense-make, Study 4 shows that when bad news is unexpected, messenger dislike is pronounced. Finally, consistent with the notion that people fulfill the desire to sense-make by attributing agency to entities adjacent to chance events, messenger dislike is correlated with the erroneous belief that the messenger had malevolent motives (Studies 5A, 5B, and 5C). Studies 6A and 6B go further, manipulating messenger motives independently from news valence to suggest their causal role in our process account: the tendency to dislike bearers of bad news is mitigated when recipients are made aware of the benevolence of the messenger's motives. (PsycINFO Database Record (c) 2019 APA, all rights reserved).

Country
United States
Related Organizations
Keywords

Adult, Male, Cognition and Perception, 330, Adolescent, Experimental Analysis of Behavior, Experimental and Cognitive Psychology, Interpersonal Communication, sense-making, Interpersonal and Small Group Communication, Truth Disclosure, Judgment, Young Adult, Developmental Neuroscience, Humans, Law and Psychology, judgment, General Psychology, communication, Communication, attribution, 025, Motivation and Incentives, Judgments, Perception, Female, disclosure, Law

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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
21
Top 10%
Average
Top 10%
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