Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams
Copyright policy )Process innovation as creative problem solving: An experimental study of textual descriptions and diagrams
The use of process models to support business analysts’ idea-generation tasks has been a long-standing topic of interest in process improvement. We examine how two types of representations of organizational processes – textual and diagrammatic – assist analysts in developing innovative solutions to process-redesign tasks. The results of our study clarify the types of process-redesign ideas generated by analysts who work with text versus those who work with models. We find that the volume and originality of process-redesign ideas do not differ significantly but that appropriateness of ideas varies. We discuss the implications of these findings for research and practice in process improvement.
102006 Computer Supported Cooperative Work (CSCW), 102013 Human-computer interaction, Process innovation, 650, 501011 Kognitionspsychologie, 502050 Wirtschaftsinformatik, Process innovation; Business process models; Business process reengineering; Creative problem solving; Diagrams, 102015 Information systems, 102015 Informationssysteme, 102006 Computer supported cooperative work (CSCW), Business process models, 102013 Human-Computer Interaction, 102024 Usability Research, 502050 Business informatics, Business process reengineering, Creative problem solving, 102024 Usability research, 501011 Cognitive psychology, 503008 E-learning, 503008 E-Learning, Diagrams
102006 Computer Supported Cooperative Work (CSCW), 102013 Human-computer interaction, Process innovation, 650, 501011 Kognitionspsychologie, 502050 Wirtschaftsinformatik, Process innovation; Business process models; Business process reengineering; Creative problem solving; Diagrams, 102015 Information systems, 102015 Informationssysteme, 102006 Computer supported cooperative work (CSCW), Business process models, 102013 Human-Computer Interaction, 102024 Usability Research, 502050 Business informatics, Business process reengineering, Creative problem solving, 102024 Usability research, 501011 Cognitive psychology, 503008 E-learning, 503008 E-Learning, Diagrams
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