Stress and organisational citizenship behaviours in Indian business process outsourcing organisations
Copyright policy )Stress and organisational citizenship behaviours in Indian business process outsourcing organisations
AbstractThis study investigates the direct effect of organisational stress (as measured through ASSET) on organisational citizenship behaviours (OCBs). A sample of 402 operators was taken from business process outsourcing (BPO) organisations located in northern India. The authors hypothesised that there is a negative relationship between organisational stress and OCBs. Results of multiple regression analysis showed that stress had significant negative impact on OCBs. The implications for managers are discussed.
- Aarhus University Denmark
- Lancaster University United Kingdom
- University of Manchester United Kingdom
ASSET (an organisational stress screening tool), BPO industry in India, Economics and Econometrics, 330, HF5001-6182, Business, Management and Accounting(all), Business, 650, Organisational stress, Organisational citizenship behaviours
ASSET (an organisational stress screening tool), BPO industry in India, Economics and Econometrics, 330, HF5001-6182, Business, Management and Accounting(all), Business, 650, Organisational stress, Organisational citizenship behaviours
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