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image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Decision Support Sys...arrow_drop_down
image/svg+xml Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao Closed Access logo, derived from PLoS Open Access logo. This version with transparent background. http://commons.wikimedia.org/wiki/File:Closed_Access_logo_transparent.svg Jakob Voss, based on art designer at PLoS, modified by Wikipedia users Nina and Beao
Decision Support Systems
Article . 2011 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
DBLP
Article . 2020
Data sources: DBLP
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Mining comparative opinions from customer reviews for Competitive Intelligence

Authors: Kaiquan Xu; Stephen Shaoyi Liao; Jiexun Li; Yuxia Song;

Mining comparative opinions from customer reviews for Competitive Intelligence

Abstract

Competitive Intelligence is one of the key factors for enterprise risk management and decision support. However, the functions of Competitive Intelligence are often greatly restricted by the lack of sufficient information sources about the competitors. With the emergence of Web 2.0, the large numbers of customer-generated product reviews often contain information about competitors and have become a new source of mining Competitive Intelligence. In this study, we proposed a novel graphical model to extract and visualize comparative relations between products from customer reviews, with the interdependencies among relations taken into consideration, to help enterprises discover potential risks and further design new products and marketing strategies. Our experiments on a corpus of Amazon customer reviews show that our proposed method can extract comparative relations more accurately than the benchmark methods. Furthermore, this study opens a door to analyzing the rich consumer-generated data for enterprise risk management.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
225
Top 1%
Top 1%
Top 1%
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