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Pure Utrecht University
Conference object . 2020
License: taverne
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Part of book or chapter of book . 2020
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https://doi.org/10.1007/978-3-...
Part of book or chapter of book . 2020 . Peer-reviewed
License: Springer Nature TDM
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Socially-Aware Business Process Redesign

Authors: Arik Senderovich; Joop J. Schippers; Hajo A. Reijers;

Socially-Aware Business Process Redesign

Abstract

Existing techniques for the redesign of business processes are mostly concerned with optimizing efficiency and productivity, but do not take social considerations into account. In this paper, we represent social business process redesign (SBPR) as a constrained optimization problem (COP). Assuming a workforce of human and computer resources, SBPR considers two types of decisions: (1) how to allocate tasks among this workforce and (2) which skills it should acquire. The latter decision can be used to control for the amount of automation (by setting an upper bound), which may ensure, for example, that disadvantaged workers are included. We discuss scenarios inspired by real-world considerations where the COP representation of SBPR can be used as a decision support tool. Furthermore, we present an extensive computational analysis that demonstrates the applicability of our COP-based solution to large SBPR instances, as well as a detailed analysis of the factors that influence the performance of the approach. Our work shows that it is feasible to incorporate multiple considerations into redesign decision making, while providing meaningful insights into the trade-offs involved.

Country
Netherlands
Keywords

General Computer Science, Taverne, Theoretical Computer Science

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
Green