Experience Management in Knowledge Management

descriptionPublicationkeyboard_double_arrow_right Part of book or chapter of book , Conference object , Article 01 Jan 2005Publisher:Springer Berlin Heidelberg

Authors: Sun, Zhaohao; Finnie, Gavin;

doi: 10.1007/11552413_140

Experience Management in Knowledge Management

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Abstract

This paper examines experience and knowledge, experience management and knowledge management, and their interrelationships. It also proposes process perspectives for both experience management and knowledge management, which integrate experience processing and corresponding management, knowledge processing and corresponding management respectively. The proposed approach will facilitate research and development of knowledge management and experience management as well as knowledge-based systems.

Related Organizations

University of Wollongong
Australia
Bond University
Australia

Keywords

Databases and Information Systems, knowledge-based systems, e-commerce, experience management, knowledge management

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