AbstractThis article demonstrates how the Australian Business Excellence Framework can be used to support sustainable organizational development and success. The objective of the study is to identify the challenges and efforts required for an organization to be fully engaged in corporate social responsibility and sustainable business practices. A case study is used to suggest how the required efforts can be implemented. The case study involves a smelter company in the process of making a ‘shift’ from unsustainable to more sustainable operations, by implementing a new policy. The new policy will affect all aspects of the company—its people, the management of processes and information and, above all, top management's commitment in leading the transformation. An overview of the stages involved in transforming the company is preparation, transformation, implementation and sustainable business results. Copyright © 2002 John Wiley & Sons, Ltd. and ERP Environment.